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Job Description

Our Client is Mukuru Malawi is looking for the following person, to be based in Blantyre.


An opportunity exists for a Training Facilitator to join our team based in Malawi.

The purpose of this position is to deliver training interventions for customer service, systems and products for internal staff as well as PayIn and PayOut partners.

The Training facilitator reports directly to the Country Manager.

This position is required to facilitate training sessions for internal staff with regards to customer service principle, internal systems and products. They are responsible for providing training to external PayIn and PayOut partners. The Training Facilitator is required to compile effective and engaging training programs and training material.
Internal Liaison takes place with the internal staff. External liaison is limited.

DUTIES AND RESPONSIBILITIES (include but is not limited to):

  • Compile effective and engaging training programs conduct training courses in a professional and effective manner
  • Deliver effective training for external PayIn and PayOut partners
  • Provide support to partners when additional training or queries arise
  • Conduct training audits for both internal and external stakeholders
  • Evaluate the effectiveness of training initiatives
  • Analyse responses and identify ways to improve training programs
  • To manage own professional and self-development


  • MSCE or equivalent (Essential)
  • Training qualification (Essential)
  • Degree in HR related field (Desirable)
  • Train-the-trainer / assessor / moderator (Desirable)
  • 2 years training and facilitation experience (Essential)
  • Knowledge of training methodologies
  • Knowledge of Mukuru products
  • Knowledge of Mukuru systems
  • Knowledge of customer service principles
  • Knowledge of PayIn and PayOut partners


  • Computer literate (MS Office)
  • Written & verbal communication skills
  • Planning & Organising skills
  • Attention to detail
  • Interpersonal skill

Please email to the following email: &
If you have already sent your CV to us before, please do not send again, but use our Facebook page, LinkedIn page or Instagram page, with the words “applied before”

Also call on the following number +265999959399 / +265888959399

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    18 Mar, 2021

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