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Job Description

The Malawi Revenue Authority is recruiting:

Position: Systems Support Officer

Grade : 

Organisational Unit : 

Reporting To : 
Manager – ICT System Development


Duty Station : Head Office

Job Type : 


To provide technical support functions for the operations of MRA ICT Systems and Applications and ensuring that uptime, performance, resources and security of the Systems being managed meet the needs of users and business operations.



  • Monitoring and optimizing the performance of the systems and applications
  • Managing systems backup and storage
  • Implementing and managing systems security policies and standards for all Servers
  • Performing systems monitoring for uptime and resource availability
  • Carrying out periodical systems patches
  • Support user daily Systems operations



  • A minimum of a Bachelor’s Degree in Computer Science, Information Technology or Electrical Engineering from recognized and accredited Universities.
  • Relevant ICT Certification shall be a plus
  • Experience with Windows Server and Linux OS is a plus.
  • Good knowledge of Active Directory, DHCP and DNS services
  • Good knowledge of Virtualization Technologies
  • At least 2 years’ experience in a similar role.



  • Must be resilient and able to work under pressure
  • Must have high levels of confidentiality, integrity and service excellence
  • Good problem solving skills
  • Willingness to work during odd hours
  • Team player

Successful candidates before being appointed will undergo an extensive background check of their integrity and conduct. Only when the vetting exercise is favourable, the Authority shall make an offer.

How to apply

Interested candidates who meet the above specifications should submit their application through MRA recruitment portal on:

Hard copy applications shall not be allowed. Closing date for receiving applications is 11th June 2021

Skills Required

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Job Detail

  • Location
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  • Type
    Full Time
  • Positions
  • Apply Before
    12 Jun, 2021

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