Company is Workforce Recruitment Services - it is registered Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department:
Position: SHOP AGENTS (several posts)
To successfully run Airtel retail shops in various districts of the country in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met.
REPORTING TO THE SHOP SUPERVISOR , THE ROLE WILL BE RESPONSIBLE FOR:
Manage daily stores sales.
Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part of proper stock management.
Adhere to duty schedule to ensure timely opening and closure of the store for customers’ inconvenience
Ensure timely submission of full Contacts Operation and sales reports to Supervisors o Attend operational meetings conducted in stores every week as part of the operation planning.
Religiously attend pre-shift and after shift briefings.
Tag all customer interactions
Upselling all products
Ensure achievement of Annual Sales Targets
Execute Monthly Store promotion to increase and maximize revenue
Execute upselling of different products on monthly basis to maximize profitability. • Customer Experience
Achieve Customer Satisfaction Scores every quarter
Achieve Mystery Shopper score.
Achieve monthly GUEST score.
Achieve QUIZ Score.
Achieve Mystery Shopper Score every month
Ensure adherence to complaint escalation procedures
Adhere to Code of Conduct
Compliance of all operational processes i.e. Sim Swap, Airtel Money reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc