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Job Description

Company is Workforce Recruitment Services - it is registered Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and  self-motivated and result oriented individuals to join its team in the position mentioned below  to work under its Customer Service department:

Position: SHOP AGENTS (several posts)

To successfully run Airtel retail shops in various districts of the country in ensuring compliance  with agreed guidelines to deliver a best in-store experience & ensure revenue maximization &  cost targets are met.


Store Operations
  •  Manage daily stores sales.  
  •  Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part of  proper stock management.  
  •  Adhere to duty schedule to ensure timely opening and closure of the store for  customers’ inconvenience
  •  Ensure timely submission of full Contacts Operation and sales reports to Supervisors o Attend operational meetings conducted in stores every week as part of the operation  planning.
  •  Religiously attend pre-shift and after shift briefings.
  •  Tag all customer interactions
  •  Upselling all products

  •  Ensure achievement of Annual Sales Targets
  •  Execute Monthly Store promotion to increase and maximize revenue
  •  Execute upselling of different products on monthly basis to maximize profitability. • Customer Experience
  •  Achieve Customer Satisfaction Scores every quarter
  •  Achieve Mystery Shopper score.
  •  Achieve monthly GUEST score.
  •  Achieve QUIZ Score.
  •  Achieve Mystery Shopper Score every month

  • Ensure adherence to complaint escalation procedures
  • Adhere to Code of Conduct
  • Compliance of all operational processes i.e. Sim Swap, Airtel Money reversals,  activations, deactivations, KYC, user ID management process, shop operating  procedures, etc


Educational Qualifications & Functional / Technical Skills;
  • University degree in business/Equivalent qualification, sales or marketing
  •  Excellent knowledge in customer experience discipline/profession
  • Able to work under high stress with short term targets and objectives Able to handle, prioritize, multiple projects simultaneously
  • IT literacy  
  • Able to operate in a performance driven organization Knowledge of English and  vernacular.
  • Relevant Experience (Type of experience and minimum number of years) 
  • 2+ years in customer service  
  •  Exhibits good level of creativity and resourcefulness
  • Analytical and Presentation skills

Other requirements (Behavioral etc.)
  • Able to operate in a minimum supervision.  
  • Self-motivated, enthusiastic, energetic  
  • Attention to detail
  • Confident, assertive
  • Approachable customer focused  
  • Good communication and Listening skills  
  • Leadership skills  
  • Team player  

How to apply
Suitable candidates are required to send their Applications & Curriculum Vitae to  

by 16th February 2020; addressed to Human Resources  Manager.

Please indicate your preferred district of work on the Application Letter Please note that only shortlisted candidates will be contacted

Skills Required

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