Mpamba Recharge & Win

Job Detail

 
 
 

Job Description

Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department: 


Position: SHOP AGENTS ( LILONGWE, BLANTYRE & MZUZU) 


To Successfully run Airtel stores in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met. 


REPORTING TO THE OPERATIONS MANAGER , THE ROLE WILL BE RESPONSIBLE FOR: 

Store Operations 

  • Managing daily stores sales. 
  • Ensuring all stores carry out daily, weekly and Monthly Stock reconciliation as part of proper stock management. 
  • Adhering to duty schedule to ensure timely opening and closure of the store for customers’ inconvenience 
  • Ensure timely submission of full Contacts Operation and sales reports to Supervisors 
  • Attend operational meetings conducted in stores every week as part of the operation planning. 
  • Religiously attend pre-shift and after shift briefings. 
  • Tag all customer interactions 
  • Upselling all products 

 

Profitability 

  • Ensure achievement of Annual Sales Targets 
  • Execute Monthly Store promotion to increase and maximize revenue 
  • Execute upselling of different products on monthly basis to maximize profitability. 

 

Customer Experience 

  • Achieve Customer Satisfaction Scores every quarter 
  • Achieve Mystery Shopper score. 
  • Achieve monthly GUEST score. 
  • Achieve QUIZ Score. 
  • Achieve Mystery Shopper Score every month 

Process 

  • Ensure adherence to complaint escalation procedures 
  • Adhere to Code of Conduct 
  • Compliance of all operational processes i.e Sim Swap, Airtel Money reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc 

 

RELATED JOB REQUIREMENT / QUALIFICATION 

Educational Qualifications & Functional / Technical Skills 

  • University degree in business/Equivalent qualification, sales or marketing 
  • Excellent knowledge in customer experience discipline/profession 
  • Able to work under high stress with short term targets and objectives 
  • Able to handle, prioritize, multiple projects simultaneously 
  • IT literacy 
  • Able to operate in performance driven organization Knowledge of English and vernacular. 

 

Relevant Experience (Type of experience and minimum number of years) 

  • 2+ years in customer service 
  • Exhibits good level of creativity and resourcefulness 
  • Analytical and Presentation skills 

 

Other requirements (Behavioral etc.) 

  • Able to operate in a minimum supervision. 
  • Self-motivated, enthusiastic, energetic 
  • Attention to detail 
  • Confident, assertive 
  • Approachable customer focused 
  • Good communication and Listening skills 
  • Leadership skills 
  • Team player 

 

How to apply

Suitable candidates are required to send their Applications & Curriculum Vitae to:


Email: applications.workforce@gmail.com


by 3rd June, 2020; addressed to Senior Human Resources Officer. Please indicate your current location on your application. 


Skills Required


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Job Detail

  • Location
    Lilongwe/Mzuzu/Blantyre
  • Company
  • Type
    Full Time
  • Positions
    12
  • Apply Before
    04 Jun, 2020

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