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Job Description

NBS Bank Plc, one of the leading commercial banks in Malawi, invites applications from suitably qualified and experienced candidates to fill the following vacant position tenable at one of the Bank’s Service Centres.




Position: SERVICE CENTRE MANAGER

 

JOB PURPOSE

Reporting to the Retail Banking Cluster Manager, the successful candidate’s responsibility will be to manage, support and grow the Service Centre portfolio in line with the Retail Banking Strategy.



KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The successful candidate will be responsible for the following, among other responsibilities:

  • Participates in identification and development of the short and long-term Business Plan for the Cluster.
  • Draws execution business plan for the Service Centre in line with the targets set and agreed.
  • Identifies and conceptualises the business growth strategies to drive assets, liabilities, and customer base.
  • Monitors existing business performance and trends to enable early detection of investment opportunities and or adverse trends and submits reports to the Cluster Manager.
  • Ensures closure of Audit, Routine, and Compliance and Inspection findings in line with agreed timeframes.
  • Conducts after sales service on a schedule agreed with the Cluster Manager.
  • Develops and recommends business plans and proposals to increase market share and customer retention on existing business and submits to the Cluster Manager.
  • Develops and nurtures customer relationships through managing customer interactions such as customer visits, golf days and product launches.
  • Checks that Service Centre staff are complying with financial and non-financial policy and procedures and regulatory requirements.
  • Manages and controls all branch assets and ensures that they are operating efficiently through enforcement of proper handling and use of all assets.
  • Manages and monitors bad debts and overdrawn accounts for the Services Centre and submits monthly reports to Credit and Cluster Manager.
  • Manages the overall risk within the Service Centre in line with internal Risk policy and regulatory requirements.
  • Manages and entrenches Customer Centric Culture within the Service Centre by working on feedbacks from customers and discussing with all key stakeholders on their respective areas to improve relationships.



QUALIFICATIONS AND EXPERIENCE

  • First degree in Banking, Business Administration, Accounting or equivalent.
  • Certification in Retail Banking.
  • Four to six years of banking experience or in a similar environment, three (3) of which should be in managerial/equivalent position.



SKILLS AND COMPETENCIES REQUIRED

  • Ability to lead, manage and develop staff
  • Ability to identify, communicate and ensure implementation of the agreed business objectives
  • Ability to analyze and solve complex problems to achieve the correct outcomes
  • Sound business acumen, resourceful and be a lateral thinker
  • Ability to negotiate, interact and achieve targets.




How to apply


Candidates meeting the above minimum requirements and are interested in the job should send their applications and up-dated CVs with names of three (3) traceable and reputable referees, and copies of certificates, to the following address: –



Head of Human Resources

NBS Bank Plc

P.O. Box 32251

Chichiri

BLANTYRE 3



Or alternatively, send your application to:



Email:  recruitment@nbs.mw



The closing date for receiving applications is 20th August 2021. Only short-listed applicants shall be acknowledged.


Skills Required


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Job Detail

  • Location
    Blantyre
  • Company
  • Type
    Full Time
  • Positions
    1
  • Apply Before
    21 Aug, 2021

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