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Job Description

Partners in Health (PIH) is a non-profit organization based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in health care. Through service delivery, training, advocacy and research, PIH works globally to bring the benefits of modern science to those most in need and to serve as an antidote to despair. PIH has programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, Sierra Leone, Liberia, Kazakhstan and Boston.


PIH began working in Malawi in 2007, where today we support the Ministry of Health (MOH) to serve a catchment area of 165,000 through 12 health centers and two hospitals in partnership with our sister organizations. Abwenzi Pa Za Umoyo (APZU) is in Neno District and we seek to recruit suitably qualified and experienced candidates for the following positions:

 Safeguarding Manager  


 Full Time (Monday-Friday)

Working Hours:
 Regular Office Hours (40Hrs/Week)

 Lower Neno, Malawi

Position Description Overview

The Safeguarding Manager is a key member of the operations department working closely with the Chief Operating Officer, the Human Resource (HR) unit, the Regional Safeguarding / Prevention of Sexual, Exploitation, Abuse and Harassment (PSEAH) Advisor and other relevant departments to support the promotion of safeguarding and PSEAH and facilitate the development of capacities and safe environment for our staff, and our patients, families and community members that PIH interacts with in the course of their work. The safeguarding Manager will work to ensure all staff and stakeholders understand the PSEAH policies and standards as well as develop resources to support PSEAH programs with readily accessible reporting and redress mechanisms for reported cases whether by staff or community members.

Responsibilities and Duties

The position will primarily work to create and promote a safe and healthy working environment and culture that prevents and condemns sexual exploitation, abuse and harassment in all its forms within or outside the organization. S/he will report to the Chief Operating Officer with dotted line to HR unit and will work closely with the Regional PSEAH/Safeguarding Advisor to support the following key delivarables:-

Key Deliverables

1. Supporting HR in implementation of PIH’s PSEAH policy standards and code of conduct.

  • Working with the HR team to ensure that all aspects of HR policy and procedure are supportive of good safeguarding practice including integration of safeguarding standards throughout recruitment and the employment contracts.
  • Working with Directors and Managers to ensure integration and mainstreaming of safeguarding and PSEAH measures in all programme budget activities, procedures and organisational policies
  • Supporting embedding safeguarding, PSEAH and gender inclusion into PIH’s program designs and M&E frameworks
  • Supporting embedding PSEAH and gender inclusion into PIH’s program designs
  • Conducting risk assessments and manage a risk register for tracking and mitigating PSEAH risks
  • Working with HR and Management to ensure PSEAH commitments are embedded in all polices and contracts e.g. transport policy, IT policy, communications policy, vendor contracts etc.

2. Implementing survivor centered support services including strengthening referral networks

  • Working with management to ensure availability of resources for responding to survivors of Sexual
    Exploitation, Abuse and harassment (SEAH)/Sexual and Gender Based Violence (SGBV)
  • Designing a safe and survivor centered reporting and feedback mechanisms
  • Managing and responding to reported cases in collaboration with HR, PSEAH focal point, PSEAH Regional Advisor and leadership. This will include supporting investigations relating to safeguarding and providing professional advice and support to investigators, HR and leadership while maintaining high levels of case confidentiality
  • Launching and managi a toll-free line for easy case reporting by both staff and community members
  • Identifying survivor support services and community and district level and ensure timely linkage to care and follow-up.

3. Building capacity and awareness of staff and partners in safeguarding; PSEAH and key organizational policies

  • Working with PSEAH focal point and Regional PSEAH Advisor to develop PSEAH training content and roll-out trainings across PIH staff and partners
  • Conducting trainings for existing staff members and orientation sessions for new recruits , volunteers, interns, community health workers to raise awareness of safeguarding; PSEAH and key APZU policies
  • Conducting tailored trainings for associates including vendors and visitors on PSEAH policy to raise awareness of safeguarding and PSEAH
  • Supporting development and dissemination of materials to sustain awareness of PSEAH and PIH’s commitments
  • Supporting PIH Malawi to establish and manage culturally and contextually appropriate reporting lines at all levels and for those who come into contact with our work.
  • Working with Communications Specialist and PSEAH Focal point to develop, print/publish and disseminate safeguarding communication materials including posters and leaflets to raise awareness among staff members and community members

4. Building internal and external safeguarding partnerships for strengthening PSEAH across PIH’s networks

  • Participating in relevant district and national level stakeholder meetings
  • Supporting liaison between PIH and any relevant safeguarding and PSEAH stakeholders, local authorities, national and international partners.
  • Participating in protection, child protection, Case Management, SGBV networks /bilateral meetings and represent PIH Malawi in relevant forums

5. Monitoring compliance to PSEAH and learning from practice

  • Supporting development of PSEAH M&E framework; data collection tools and supporting report writing and data review/analysis for improved implementation and decision making.
  • Establishing, implementing and monitoring community based reporting and feedack mechanisms in collaboration with relevant project teams and key community stakeholders.
  • Orienting stakeholders supporting community based reporting and feedback mechanisms
  • Developing data collection tools, reporting tools and case referal pathways for established community based reporting stakeholders
  • Monitoring progress of PSEAH activities within the organisation and provide support where gaps have been identified in form of reports and updates to leadership teams.
  • Supporting the continual improvement of PSEAH strategy, policies and practice, sharing areas of best practice and identifying where improvements are required.
  • Supporting the establishment and strengthening of safe and gender sensitive and/ survivor centered complaints and feedback mechanisms

6. Supporting HR in managing PSEAH complaints and investigations.

  • Working with HR to disseminate complaints procedures among staff, partners and community
  • Supporting HR and management in conducting safe and confidential administrative investigations as well as guide in safeguarding the due process on rights of the alleged perpetrator.
  • Any other duties as assigned from time to time


Qualifications, Attributes and Experience Required

We are looking for a dynamic and enthusiastic team member with a minimum of at least 5 years’ experience of working on Safeguarding/PSEAH. Strong demonstrable experience of conducting investigations; working to prevent sexual exploitation and abuse as well as identifying and mitigating risks will be an added advantage.

  • A Master degree or equivalent in Social Science / Gender and Development/ Law /Sociology/community Psychology or equivalent degree in other relevant fields with relevant
    skill and proven expertise in Safeguarding in recent roles in development sector.
  • Senior experience in Child Protection or demonstrable experience in safeguarding
  • Demonstrable interest in working to prevent sexual exploitation and abuse
  • Demonstrable interest in working with young people and communities.

Technical Competencies

  • Project management experience of at least 5 years and subsequent skills demonstrated
  • Strong organizational skills with the ability to manage and prioritize workload
  • Strong communication and active listening skills, strong facilitation and presentation skills and demonstrated proficiency in both written and spoken English and Chichewa
  • Experience of conducting investigations and resolving safeguarding issues will be an added advantage
  • Computer literate including Microsoft Office Suite
  • Ability to work collaboratively with a wide range of stakeholders and influence using a variety of different styles, taking into account cultural differences

Behavioral Competencies

  • Demonstrable interest and commitment in working to prevent SEAH and in working with survivors of safeguarding incidents
  • Empathy for the challenges survivors face in reporting and the pressures an investigation places on all stakeholders, including the alleged perpetrator and management.
  • The ability to maintain strict confidentiality of highly sensitive information.
  • The ability to demonstrate integrity throughout the decision making process.
  • The ability to develop and maintain positive working relationships and to work in an inclusive and collaborative manner with internal and external stakeholders.
  • Exemplary interpersonal relationship skills; ability to collaborate with a staff of diverse backgrounds and cultures
  • Strong interest for social justice
  • Able to demonstrate sound judgement based on evidence, knowledge and understanding
  • Willingness to live in a rural area and travel within the district regularly

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Benefits & Remuneration

An attractive remuneration package will be offered to the successful candidates commensurate with experience and qualifications.

How to apply

Qualified and interested persons should apply to the address below, enclosing their cover letter; copies of relevant certificates and Curriculum Vitae indicating three names of traceable referees with valid telephone numbers and email addresses not later than 3rd September, 2021. Only shortlisted candidates will be contacted for interviews.

The Director of Human Resources

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU)

P.O. Box 56



P.O. Box 1774




NB: Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is is an equal opportunity employer, so, all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, tribe, disability status, or any other characteristic protected by law. We strive to provide an inclusive and supportive working environment.

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is committed to safeguarding staff, children and communities with whom we work.

We are committed to ensuring that those who benefit from our work-including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from
sexual exploitation, abuse and sexual harassment. Therefore, any offer of employment is conditional upon the successful completion of applicable background checks.

Skills Required

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  • Apply Before
    04 Sep, 2021

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