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Job Description

Applications are invited from suitably qualified candidates to fill the following vacant position below:


Reporting to the Revenue Assurance Manager, the Revenue Assurance Analyst shall be responsible for putting in place measures and controls for detecting, preventing, monitoring, and reporting revenue leakages.

Major Tasks and Responsibilities

 Executes and monitors daily measures and audits to detect revenue leakages and deviations from KPI thresholds for all subscribers utilizing the network. Specifically monitors these revenue streams; prepaid, postpaid, interconnect, data, VAS, SMS, roaming and Pasavute

  •  Reviews rating tables to ensure correct and approved rates are applied in billing systems
  •  Conducts review of end-to-end business processes and provides recommendations for measures to plug revenue leakage
  •  Attends to GSM fraud (SIM boxes, refiling, IRSF, PRI, PABX Hack, Wangiri, premium rate, GPRS bypass, DNS tunneling, Ghost subscribers, voucher reuse, outside system charging etc.)
  •  Reviews trunk group configurations to ensure complete partner billing and fraud detection
  •  Reconciles billing revenue with revenue assurance (RA) figures and RA figures with management accounts figures
  •  Executes provisioning assurance and sensitivity analysis
  • Conducts pre and post review of products and promotions in order to mitigate risks
  • Quantifies revenue leakages
  •  Participates in new project development and systems change
  •  Prepares and submits daily, weekly and monthly reports to Manager Revenue Assurance Educational and Professional Requirements
  •  Must be a holder of a Bachelor Degree in Computer Studies or its equivalent
  •  Those with Certified Information System Auditor (CISA) and Accounting knowledge will have an added advantage
  •  Must have experience in data mining, analytical skills, SQL, scripting and communication skills
  •  Must be conversant with Telecoms Operations and Information Systems Audits
  •  Must be a member of the Global Revenue Assurance Professional association (GRAPA)

Interested applicants can send their Curriculum vitae (CV) to:

The Chief Human Resource Officer

Telekom Networks Malawi

Plc 5th Livingstone Towers

P.O Box 3039


OR Email: vacancies@tnm.co.mw

To reach him no later than Wednesday, 24th February, 2021

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    24 Feb, 2021

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