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Job Description

NICO Pension Services Limited, a leading pension administration company, is looking for qualified, energetic, and experienced candidates with a strong passion for excellence to fill the challenging leadership position of:


Tenable at the Mzuzu Branch Reporting to the General Manager, the successful candidate will be accountable for client retention, provision of client services and support, complete and accurate membership documentation and financial literacy for members including Trustees’ training.


  • • Planning for Relationship Management Operations — Amongst other areas, researching and analysing historical trends and patterns on customer experience, and participating in the identification and development of the strategy and business plan.
    • Developing annual, quarterly, monthly, and weekly client engagement plans
    • Financial Management and Control including budget development implementation, and review.
    • Business Growth and Retention, which involves identifying and pursuing business opportunities and leads, and the provision of superior service to clients.
    • Implementing the Client Relationship Management plan — This involves ensuring that accurate information is passed on to clients, ensuring that service provided to clients is in line with Service Level Agreements, managing the communication gap, and managing client engagement initiatives.
    • Developing and Executing Financial Literacy Skills and Enrichment programs for clients and stakeholders from diverse backgrounds.
    • Risk and Compliance Management – This entails identifying, preventing. and logging all anticipated risks, monitoring routine controls in line with agreed policies and procedures. and assessing and proposing improvements to the control environment
    • People Management from onboarding, maintenance, and termination. in liaison with the Human Resources Business Partner.
    • Business Planning for the branch – Amongst others carrying out research and analysing trends and patterns, analysing Pension business growth, development, and performance, for inclusion into the Company Strategic and Annual Operating plans.
    • Budget Management and Control – Covering reviewing, analysing, and consolidating the budget for the branch, and monitoring implementation of the approved budget as required
    • Business Development and Customer Acquisition – Researching the prospective customer base, engaging prospective and existing clients Through planned, and monitoring regional branch achievements against set targets.
    • Branch Management and Operations – Ensuring that all branch administrative and operational services are being delivered in line with set standards.


    • A university degree In Commerce. or Finance, Sales and Marketing, Business Administration, or any of the Social Sciences.
    • At least four (4) to six (6) years’ experience in Customer Experience Management or related area.
    • Demonstrate an unwavering commitment and ability to doing the right thing in every action taken.
    • Demonstrate an ability to always doing what’s best for the customer.
    • Ability to demonstrate a growth mindset.
    • Demonstrated success in research and curriculum design and execution is desirable but not essential.
    • An outgoing personality is essential for the position

    Applications together with comprehensive curriculum vitae including names and contacts of three traceable referees must reach the address below by Friday, 26th February, 2021 either by post or email at :

    Human Resources and Administration Manager

    NICO Pension Services Limited

    P.O. Box 1796


    Only short-listed applicants will be acknowledged

Skills Required

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Job Detail

  • Location
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  • Type
    Full Time
  • Positions
  • Apply Before
    27 Feb, 2021

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