The Regional Manager will manage VisionFund Malawi Regional Operational area and implements established policies, procedures, and internal controls for the loan portfolio and operating accounts. He or she will directly supervise the Branch Managers and all staff in the region. The RM will ensure that all personnel accurately implement VisionFund Malawi policies and procedures.
The Regional Manager will also ensure that all required operational and financial reports are produced and submitted on time. The Regional Manager will also be responsible in budget preparation and financial management.
Major Responsibilities and Duties
Establish clear lines of communication with staff at all times to address all concerns and grievances in a timely manner as per policy and report these to relevant departments including People and Culture and Finance.
Regularly coordinate with Operations, Internal Audit, Risk and People and Culture to ensure alignment of goals and continuous improvement of processes, policies & human capital.
Monitor individual branch performance through their KPIs (client base Portfolio Volume increase. and Portfolio quality management) and direct client interaction, review of information with branch managers & provide guidelines for achieving goals.
Develop Marketing strategies and tools with Marketing -Business Development manager and the Agribusiness Manager.
Develop succession planning across the region in order to build and provide growth opportunities to staff within the region.
Develop and conduct regular trainings of staff and identify training & development needs of the team & ensure ongoing capability development.
Continuously review customer care and service standards across the region and monitor exit client ratios and ensure that high standards of client retention and satisfaction across the region.
Undertake a competitive analysis.
Any other duties as advised from time to time.
Knowledge, Skills and Qualifications
Degree in Business Administration or any other relevant qualification
Proven ability to lead multi-discipline teams, strong communication & presentation skills
Ability to perform under pressure and tight deadlines, multi-tasking to ensure deadline are met.
Strong client relations, negotiation and selling skills, relationship management and team motivator/builder
Be a committed Christian
How to apply
Interested candidates should send their applications together with their detailed curriculum vitae, three traceable referees and copy of certificates to:
The People and Culture Manager
Private Bag A232
Closing date for receiving applications is 26th March, 2021