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Job Description

Applications are invited from suitably qualified candidates of Malawian Nationality to fill the vacant positions existing in the Competition and Fair Trading Commission (CFTC).


The Competition and Fair Trading (CFTC) is a statutory corporation established to enforce the Competition and Fair Trading Act (CFTA) Chapter 48:09 of the Laws of Malawi. The objective of the Act is to safeguard and encourage competition and fair trading in Malawi. In this regard, the Commission is responsible for ensuring that businesses are not engaged in anti-competitive trade practices; and regulating and monitoring monopolies and concentration of market power thereby strengthening efficiency of production and distribution of goods and services, securing the best possible conditions for freedom of trade, safeguarding consumer welfare and setting a favourable operating environment for expansion of the country’s entrepreneurship base.

Position: Receptionist (Grade CFT 8)

Attend to visitors and deal with inquiries on the phone and face to face. Supply in-formation regarding the organization to the general public, clients and customers.

Essential Duties and Responsibilities

  • Answer telephone, screen and direct calls;
  • Take and relay messages;
  • Provide information to callers;
  • Greet persons entering organization;
  • Direct persons to correct destination;
  • Deal with queries from the public and customers about the Commission;
  • Ensure knowledge of staff movements in and out of organization;
  • Monitor visitor access and maintain security awareness;
  • General administrative and clerical support;
  • Assist in prepare letters and documents;
  • Receive and sort mail and deliveries;
  • Organize conference and meeting room bookings;
  • Maintain appointment diary either manually or electronically;
  • Co-ordinate meetings and organize catering; and
  • Ensure that the reception area is tidy and well maintained.

Qualification and Competencies

The ideal candidate should have:

  • Malawi School Certificate of Educations and Certificate in Secretarial Studies;
  • Typing speed of 50 words per minute;
  • Knowledge of administrative and clerical procedures;
  • Knowledge of computers and relevant software applications;
  • Knowledge of customer service principles and practice;
  • Verbal and written communication skills and professional personal presentation;
  • Customer service orientation; and
  • Organizing and planning skills.
  • Good command of English.

Appointment and Remuneration

The positions are permanent subject to three months’ probation and meeting agreed performance targets. The successful candidates shall be offered an attractive salary and benefits in accordance with the Commission’s Conditions of Service.

Method of Application

Applications including detailed Curriculum Vitae (CV’s), photocopies of relevant certificates and names and contacts of at least three (3) Referees should be sent by post to the address below, not later than 16th October, 2020. 

The Executive Director
Competition and Fair Trading Commission
P/Bag 332,

Further information is available at: https://www.cftc.mw/

Skills Required

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  • Location
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  • Type
    Full Time
  • Positions
  • Apply Before
    17 Oct, 2020

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