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Patient Support Supervisor

Date Posted: Jan 20, 2020

Job Description

Médecins Sans Frontières, (MSF) is an international independent medical humanitarian organization working together with the Ministry of Health in Chiradzulu district on HIV program.

MSF-FRANCE is recruiting suitable candidates for the position of:

Position: Patient Support Supervisor  (1 position full time based Chiradzulu)


The HIV/TB project of MSF France in Chiradzulu is looking for a Patient Support Supervisor to oversee our HIV Counselling and Education team. This team provides quality counselling and education to people living with HIV in Chiradzulu. This position provides the candidate with an opportunity to demonstrate strong leadership and supervisory skills.

General Duties
  • Supervise, monitor and evaluate the implementation of patient support activities according to MSF protocols, standards and procedures in order to empower patients to manage their illness and treatment, beyond the purely medical aspects of care
  • Ensure an efficient and effective functioning of the counselling department while maintaining high levels of quality.
  • Assists the line manager , the Patient Support Activity Manager (PSAM) in the developement and the coordination of activities of counseling services
  • Supervise, in close coordination with the HR department, the associated processes of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required


Contract Details

  • Six-month contract renewable, including six weeks’ probation period
  • Intended start date: Early June 2019
  • Working hours: 07:30-16:30 Tuesday to Saturday. Schedule determined by Administration.

Skills & Qualifications
  • Diploma /Degree in counselling or social work
  • At least 2-year experience as HIV counsellor and educator
  • At least 1-year experience as a supervisor or manager of patient support staff.
  • High level of computer literacy mandatory( word, excel, power point, outlook)
  • Good organisational skills, redaction of protocol skills and team player
  • Fluent in Chichewa and English

How to apply

Interested applicants should send a letter of motivation, a detailed CV, copies of certified academic documents and working certificates, and at least three referees to the following email addresses:

By Email: msff-chiradzulu-recruitment@paris.msf.org 

Application only by email

NOTE: Please clearly indicate the position title on the application. Letters, CVs and any documentation included in application package will not be returned. Only short listed candidates will be contacted. MSF does not reimburse the possible costs for transportation for tests and interviews that may take place during the recruitment process. MSF is an equal opportunity employer and does not charge any application/recruitment or training fees.

Deadline to apply for this position: Tuesday, 4 February 2020


Skills Required


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Job Detail

  • Location
    Chiradzulu
  • Company
  • Type
    Full Time
  • Positions
    1
  • Apply Before
    05 Feb, 2020

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