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Patient Support Supervisor

Date Posted: Dec 27, 2019

Job Description

Médecins Sans Frontières (MSF) is an international independent medical humanitarian organization working in partnership with the Ministry of Health and other actors in Blantyre and environs on a cervical cancer project.

MSF-FRANCE is recruiting suitable candidates for the position of:

Position: Patient Support Supervisor

General duties:

  • Assisting the medical team in assessing the patient support needs, defining the patient support strategy according to the changing medical needs and context, and developing patient support tools (counseling/education protocols, health promotion messages, etc.)
  • Ensuring, monitoring and evaluating the implementation of patient support and care coordination activities according to MSF protocols, standards and procedures
  • Ensuring good communication and collaboration with the other components of the project and other partners working on patient support
  • Supervising and supporting the staff under his responsibility, planning and organizing their work
  • In close collaboration with the HR department, supervising the associated HR processes (recruitment, training, induction, evaluation, potential detection, coaching, development and internal communication) in order to ensure both the sizing and the amount of knowledge required
  • Ensuring data collection and analysis of patient support and care coordination activities (collecting reports of patient support staff, summarizing reports, etc.)

Skills & Qualifications:

  • Desirable recognized nurse degree/diploma, other medical diploma
  • Desirable 2 years of previous experience and previous experience in other NGO’s
  • Desirable experience in supervisory or managerial role
  • Essential: English and local language
  • Essential: knowledge of word, excel and internet
  • Essential: knowledge of regional health care actors and local context
  • Results and Quality Orientation
  • Teamwork and Cooperation
  • Behavioural Flexibility
  • Commitment to MSF Principles
  • Stress Management

Contract details:

  • Fixed-term contract with intended renewal.
  • Intended starting date January.


How to apply

Interested applicants should send their written application letter (letter of motivation) with a detailed CVindicating postal address, day phone contacts, photocopies of ID, and relevant certificates and work experience to the following addresses:


By Mail:                                                                                 By Email: msff-blantyre-recruitment@paris.msf.org 

Médecins Sans Frontières – France                                   

P.O. Box 2736,

Subject Line: Patient Support Supervisor : 
WRITE « Patient Support Supervisor » ON ENVELOPE

NOTE:Letters, CVs and any documentation included in application package will not be  returned. Only short listed candidates will be contacted. MSFF does not reimburse the possible costs for transportation for tests and interviews that may take place during the recruitment process.  MSF is an equal opportunity employer and does not charge any application/recruitment or training fees.: if ever you are requested to pay any amount to process your application or access employment with MSF, do not payand please inform the MSF administration at 099 4343467  as soon as possible.”

                                    Deadline to apply for this position: December 31st, 2019 at 5:00PM

Skills Required

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  • Type
    Full Time
  • Positions
  • Apply Before
    01 Jan, 2020

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