Mpamba Recharge & Win

Job Detail


Job Description

Illovo Sugar (Malawi) plc wishes to recruit OTC Administrator based at Limbe Office. The incumbent will be reporting to Customer Service Centre Manager

Position: OTC Administrator 


  • Provide information to new customers on queues and applications and co-ordinate the customer application and approval process
  • Process customer orders on the nominated order date (NOD) through adherence to the procedure. and working closely with Sales, Finance and Logistics (Planning and Execution) to ensure effective order delivery on the nominate delivery date (NOD)
  • Flag issues with regard to inventory or customer account status to the relevant functions to action to expedite orders
  • Proactively canvas and influence orders to optimise delivery loads increase sales and maximise revenue options
  • Create stock transfer orders for DC replenishment in the system (if required and in the absence of a Logistics Planner or as required by the Warehouse Manager)
  • Identify and implement opportunities for improvement in Order to Cash Export processes and customer service delivery
  • Promote end adhere to Illovo s procedures, policies and guidelines, including without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC)

  • Diploma/Certificate in Business or Logistics
  • 1-2 years’ experience in a customer service environment with knowledge of the Outbound Logistics process and the FMCG customer environment in country
  • Strong customer centric orientation professionalism with good communication skills and the ability to influence both customers and internal functions, attention to detail and good administrative skills
  • ERP and Excel understanding would be an added advantage

How to apply

Send your applications including cover letter and Cv to:

HR Business Partner

Private Bag 580



Closing date of receiving applications: Friday, 17th April, 2020

Only shortlisted applicants will be acknowledge

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    18 Apr, 2020

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