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Job Description

CIC-Africa Co-operatives Insurance Limited is a holding Company with two subsidiaries, namely; CIC General Insurance Limited and CIC Life Assurance Limited. The holding Company was incorporated in Malawi on 06th October 2014. CIC General Insurance Limited and CIC Life Assurance Limited would like to fill the following vacancy:




Reporting to the Principle Officer – Life, The Operations Manager is expected to perform but not limited to the following duties:

  • Setting up premium correction systems and making sure that premium is updated in customers account
  • Coordinating in sourcing new businesses through establishing and maintaining strategic relationships
  • Calculating premiums for Reinsurers
  • Monitoring and maintaining Brokers’ commission statements
  • Handling of customer complaints, disputes and resolve them swiftly, fairly and diplomatically
  • Participating in product development exercise
  • Marketing of products
  • Ensuring adherence and compliance so that no suspicious transactions are registered by setting up underwriting and claims standards
  • Monitoring and review of policy documents
  • Preparing and presenting monthly, quarterly, mid-year and annual reports on Group Life, Group Funeral and Ordinary Life
  • Ensure that performance standards/benchmarks are adhered to at all times
  • Ensure that all statutory requirements are adhered to at all times
  • Monitoring of business progress with the Business Development Officers
  • Checking and authorizing claims
  • Keeping records of all paid policies and schemes
  • Liaising with the Banks on deduction reports
  • Any other assigned duties as may be allocated by management from time to time

Qualifications and Experience

  • Bachelor’s Degree in Insurance
  • ACII qualified is a must
  • At least ten years of progressive work experience preferably in an Insurance industry of which five was at a supervisory level
  • Self-starter and ability to work independently
  • Strong skills in prioritization, organization and attention to detail
  • Demonstrated professional writing and analytical skills
  • Proficient in Microsoft Office suite, including outlook, word, Excel, and PowerPoint

Method of Application

Interested candidates may submit their application letter and Curriculum Vitae with three traceable referees to;

The Managing Director,

CIC Co-operatives General Insurance,

Jash Building, Plot No. 4/387 Area 3, Colby Road,

P O Box 882,




Closing Date for receiving applications is 18th June, 2021

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    19 Jun, 2021

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