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Job Description

SOS Children’s Villages Malawi is a non-governmental child development organization which started its operations in Malawi in 1994. We envision every child belonging to a family and growing with love, respect and security. We achieve this through building families for children in need, help them shape their own futures and share in the development of their communities. Through our Children’s Village Programmes (CVP) we support children who have lost parental care and those at risk of losing parental care to develop within a caring family environment to their full potential as contributing members of their respective societies. We are currently operating 4 SOS Children’s Villages Programmes in Blantyre, Lilongwe, Mzuzu and Ngabu.


It is in this context that we are looking for a suitable candidate to fill a vacant position of National ICT Coordinator. This position reports to National Director and is based at the National Office in Lilongwe. In cooperation with the Regional ICT Director/Advisor, the National ICT Coordinator implements SOS Children’s Villages International, global and regional ICT goals, policies and standards in the Member Association (MA). S/he designs and maintains the connectivity, infrastructure and ICT services architecture that support and facilitate the business needs in the national office and the SOS programme locations. S/ He ensures reliable ICT services in terms of availability, security and business continuity.


  • Implementation of Minimum ICT Standards, IT Security and Business Continuity Policies.
  • Design, implement and manage the National Office and programme locations, ICT infrastructure including, LANs, WANs, Wi-Fi Networks and computers/laptops across the MA.
  • Plan, design and execute the internet bandwidth requirements in accordance to the global and regional guidelines, number of users and business applications running.
  • Implement the global and regional IT Security guidelines to ensure the systems, cloud services and users data are protected from threats.
  • Implement the global and regional disaster recovery and business continuity measures to ensure smooth operations of SOS and reduce downtime.
  • Ensure all systems, software and hardware operated in SOS Children’s Villages Malawi are officially licensed and have the latest security patches, updates and firmware.
  • Provide onsite and remote support for the users daily technical issues and provide timely and effective solutions.
  • Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
  • ICT Management
  • Develop and maintain up-to-date (3 years) national ICT plan for the entire MA.
  • Evaluates the National Office and programme locations; technology use and needs and recommend improvements, such as hardware and software upgrades
  • Execute and respond to the regular operational and reporting tasks in time and quality as requested by the Regional ICT Director/Advisor.
  • Conduct regular visits to audit the ICT systems in the various programme locations and report to National Director.
  • Develop usage policy guidelines for the users to ensure the adherence of the organisation code of conduct and IT security policies.
  • In close cooperation with the HR department, the NITC technically administer the MA email accounts, in strict adherence of the organisation’s code of conduct and users privacy.
  • Submit, execute and track the ICT budget for the national office and the programme locations in accordance to the national guidelines and procedures
  • Review ICT services contracts, recommend adjustments, changes and endorse them to the management for approval.

Cross Functional and Management Support

  • Support the management and the functions in the development of business requirements for business applications customisation/acquisition (strictly under the approval of the Regional lCT Director and in accordance to the Global Application Lifecycle Management policy).
  • Support the programme team with innovative ideas of integrating technology components OCT for Development) in the existing/new programmes to better service the beneficiaries.
  • Organise High-Level strategic and management trainings in the areas of ICT which support the implementation of the global and regional ICT policies.

The suitable candidate must have the following qualifications and attributes:-

Educational background:

  • BSc degree in Computer Sciences/ Information Technology/Information Systems
  • Certified in networks (CCNA or equivalent)
  • Certified in Microsoft (MCSE/MCSA or equivalent). Microsoft Enterprise Mobility Suit (EMS) is a plus.
  • Project Management certification (Prince2, PMP or equivalent) is a plus

Technical competencies:

  • Advanced knowledge in Microsoft windows server and client operating systems
  • Advanced knowledge in software defined (SD) networking such as Cisco Meraki and Ubiquity devices.
  • Advanced knowledge in Azure identity management and Microsoft Active Directory
  • Hands on experience on Microsoft Office 365 services
  • Proven experience to design and management of IT projects
  • Knowledge in conducting digital literacy and assessing its result
  • Knowledge in ICT4D design and implementation
  • Industry standard IT Certifications ITILv3 an added advantage

Management competencies:

  • Proven experience to create strategic ICT plan and monitoring ICT budget expenditures
  • Solid experience in ICT hardware and software acquisition and management
  • Advanced knowledge in project management
  • Professional communications skills
  • Experience in business requirement analysis and change management activities
  • Experience in doing internal ICT audits

Work experience:

  • Relevant three to five years ICT experience

How to apply

Interested persons should submit their applications together with detailed Curriculum Vitae with three traceable referees to:

The Human Resource Manager

SOS Children’s Villages Malawi.

P.O. Box 2359



Email: recruitment-sosmw@sos-malawi.org

Please ensure that you include your full contact details including telephone numbers. Closing date for receiving applications is 10 October 2020. Only short-listed candidates will be contacted.


Skills Required

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  • Type
    Full Time
  • Positions
  • Apply Before
    11 Oct, 2020

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