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Job Description

Concern is an international NGO with its headquarters in Ireland, working in 25 countries in Africa, Asia and Caribbean. We started working in Malawi in 2002 and are well known for our innovative and quality programmes.

We promote learning and staff development for our staff through training, coaching, mentoring and exposure to new experiences.

Concern Worldwide Malawi is currently searching for motivated, talented and hardworking individual for the following position:


Position: MEAL Officer


The Monitoring, Evaluation, Accountability and Learning (MEAL) Officer will oversee the M&E of all project activities including the development and implementation of M&E systems and tools in line with the programme results framework, provide leadership on formative research activities, and conduct baseline / endline surveys.

The MEAL Officer will build the capacity of project and partner staff to ensure high quality data collection and reporting against all project activities, and will lead in the documentation and dissemination of programme results. She/he will also be responsible for assisting in the systematic receipt, processing and response to Complaint Response Mechanism (CRM) from Concern programmes, which come through various mechanisms such as hotlines, help desk, suggestion boxes, etc. She/he will regularly produce reports for management and will be involved in strengthening the CRM system and contribute in the overall systematic documentation of Core Humanitarian Standards (CHS).

Key responsibilities and tasks

Development and implementation of programme monitoring, evaluation and learning processes

  • Support Concern and partners in the delivery of a quality M&E system
  • Design data collection instruments to monitor programme outputs
  • Ensure that programme indicators and data collection tools and approaches are in-line with relevant donor requirements
  • Support development of programme periodic review and planning processes
  • Develop digitalised and maintain programme Continuous Monitoring Form to track progress of all activities against annual and work plan targets
  • Supervise and coordinate data collection activities and validate field data/ activity reports to ensure quality
  • Create and maintain electronic database systems for the programme
  • Ensure project staff and partners are adequately trained in the collection and reporting of monitoring data and where applicable provide on the job training.
  • Coordinate sector formative research, surveys, and other evaluations
  • Support the development of survey questionnaires and digital data collection tools
  • Recruit in coordination with HR, train, and oversee enumerators for all field surveys.


  • Foster participatory planning and implementation of accountability activities by training and involving community members, partners and other primary groups where appropriate in the design and implementation of the CRM.
  • Ensure the communication and dissemination of complaints handling procedures, policies and tools as appropriate to beneficiaries, project staff and other stakeholders drawing on multiple communication channels (leaflets, orientation, helpdesk).
  • During programme distributions,), prepare and work with programme teams to establish a helpdesk for community members to answer beneficiary questions.
  • Ensure that all beneficiaries receive the assistance communicated to them by conducting accountability surveys and spot-checks. Following distributions, ensure and oversee CRM and accountability reports of the distributions.
  • Answer/listen, process, respond to complaints and provide support to beneficiaries who are seeking help through Concern’s CRM.
  • Ensure that all staff, partners and communities are aware of the proper channels and circumstances to report complaints and feedback. Specifically, monitor and support field teams in all Concern’s locations in the sensitization of all beneficiaries on the feedback and complaints mechanism.
  • Compile, analyse and disaggregate monthly complaints and feedback by project, gender etc. Record and analyse data and produce monthly Feedback/Complaint reports to the SMT.
  • Maintain clear tracking procedures for each case following Concern’s accountability procedures, with oversight from the Programmes Director.
  • Support in continually identifying opportunities to adapt and improve the country program’s beneficiary and feedback complaint mechanism and ensure inclusivity for different vulnerable groups (elderly, illiterate, children, etc).
  • Attend the program cash distributions and other distributions to ensure the implementation of the
    accountability distribution checklist and any other procedures assigned.


Qualifications and experience

  • Bachelors’ Degree in Development Studies or Social Science -related field
  • Minimum 2 years’ experience with local or international NGOs.
  • Ability to translate M&E concepts into practical methods and tools for teams in the field.
  • Strong interpersonal and communications skills.
  • Strong commitment to the vision, mission and values of Concern
  • Knowledge of Digital Data Gathering (DDG) is desirable
  • Background in MEAL work in relation to Livelihoods & Resilience, Agriculture, Nutrition and / or Gender equality programmes is desirable
  • Experience in capacity development for partner organisations in MEAL is also desirable.


Safeguarding at Concern: Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these
policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.


How to apply

Applications for the above career opportunity should include: a cover letter and an updated Curriculum Vitae (the most recent experience should be at the top). Send your application to:




by close of business on Friday, 20th August, 2021. 


Concern is an equal opportunities employer and welcomes applications from all qualified people. Qualified women are particularly encouraged to apply.

Skills Required

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Job Detail

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  • Type
    Full Time
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  • Apply Before
    20 Aug, 2021

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