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Marketing and Member Services Officer

Date Posted: May 24, 2021

Job Description

Msilikali SACCO, an affiliate of Malawi Union of Savings & Credit Cooperatives Ltd (MUSCCO) , is a member owned and democratically controlled financial cooperative society that aims at providing quality and affordable financial services to its members (Malawi Defence Force Employees) , invites application from suitably qualified candidates for the following position.

Position: Marketing and Member Services Officer – Zomba

Duties and Responsibilities

  • Identifying potential institutions and members to join the SACCO
  •  Carrying out market research and analysis of market trends, customer satisfaction and product development with the assistance of the line manager
  • Generating marketing promotional tools for advertising purposes
  • Spearheading the SACCOs marketing activities in liaison with the line manager
  •  Supporting in formulating marketing strategies and plans that meet the objectives of the SACCOs’ business
  •  Preparing Marketing plans and forecasts and monthly reports
  • Supporting the coordination of activities and reports for the Education committee of the Board
  • Assisting preparation of quarterly Education Committee Marketing and Business report.
  •  Coordinating the customer care function to ensure that members are served in an exemplary manner
  • Registering or recruit new members and assist members on KYC
  • Ensuring SACCO compliances to regulations on KYC, Credit Reference Bureau, and Customer Complaints Handling
• Updating customer records in the system, including notes about interactions, queries resolved, consider and act on customer suggestions.

Qualifications & Experience
  • Bachelor’s Degree in Administration or Marketing or equivalent from a recognized University with 3 years working experience in financial industry
  •  Those with Diploma with 5 years’ experience
  •  Understanding of SACCO or Financial Cooperative business model
  •  Ability to motivate and lead employees
  •  Knowledge of Fin-Financials Core banking system or any banking system
  •  Great interpersonal skills and customer service.
  •  Quick decision-making and problem-solving abilities.

How to apply
Applications should be forwarded to the addressee below not later than 5th June, 2021.

General Manager

Msilikali SACCO

Kamuzu Barracks

P/Bag 43


Only short-listed applicants will be acknowledged.

MSILIKALI SACCO is an equal opportunities employer

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    06 Jun, 2021

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