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Job Description

JUNIOR IT HELP DESK TECHNICIAN

Limbe Leaf Tobacco Company Limited is seeking qualified, experienced and motivated individuals to fill two positions of Junior IT Help Desk Technician at its Head Office in Lilongwe.



Position: Junior IT Help Desk Technician (2 posts)



Key Responsibilities of the Position

 
  • Serve as the first point of contact for customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Configure and support new hardware and software for end users.
  • Assign Tickets
  • Install Hardware/Software
  • Support Users

Qualifications and Attributes

The successful candidate shall possess the following qualifications and attributes:

  • Malawi School Certificate of Education (MSCE) / O-Levels
  • Diploma in Computer Science or Information Technology
  • 1 to 2 years of experience providing Software, Hardware and Network troubleshooting and support;
  • ITIL Foundation/Microsoft Certified Desktop Technician (MCDST) / N+ / CCNA will be an added advantage.


Method of Application

Interested persons with the specified qualifications and experience should submit their applications enclosing a detailed Curriculum Vitae (CV) and copies of certificates with names and contact details of two traceable referees by Friday, 4th June 2021 to: 

 

The Head of Human Resources

Limbe Leaf Tobacco Co. Ltd.

P O Box 40044

Kanengo

LILONGWE 4

Only shortlisted candidates will be acknowledged.


Skills Required


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Job Detail

  • Location
    Lilongwe
  • Company
  • Type
    Full Time
  • Positions
    2
  • Apply Before
    05 Jun, 2021

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