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Job Description

Rumphi Teachers SACCO an affiliate of MUSCCO would like to recruit an Information Technology Officer. The IT officer connects the customer and IT department. This position is the first point of contact for IT queries by Rumphi Teachers staff employees, providing answers and simple solutions to enable continued use of their IT systems. The IT Officer reports directly to the SACCO Manager.

Position: IT officer


  • Respond to requests for technical assistance by phone, email or using a help desk book logbook, and provide first line support for users with IT issues and problems.
  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems, and issues with WAN, VLAN, firewall, VPN, etc. systems.
  • Ensure availability of systems and compliance to Service Level Agreements.
  • Log all issues in the Help Desk Tracking System to both MUSCCO and MFI-Hub Company, track issues to resolution, update the internal knowledge base, and communicate learnings with relevant business units.
  • Ensure that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  • Forward technical support issues to MUSCCO IT department and act as a liaison between customers and technical escalation teams.
  • Contribute to departmental productivity and development objectives by participating in training programs.


He/she must:

  • Possess a Diploma in Computer Studies/Information Technology/ Management Information Systems or its equivalent
  • Have at least 3 years working experience in systems administration activities,
  • Knowledge in accounting and banking software including report writing using various database application packages like MS-SQL 2012/14 will have an added advantage
  • Knowledge of change management processes and risk management processes
  • Demonstrate strong knowledge in database management systems e.g. SQL 2012/2014 server and Networking and server operating system such as windows 2012 server
  • Web development experience would be an asset

How to apply

Those interested in this position should forward their applications to:

Email: rutesacco@yahoo.com

or Send their application to: 

The SACCO Manager
Rumphi Teachers SACCO
P.O Box 26,

Closing date to receive applications: 14th September, 2020.

Rumphi Teachers SACCO is an equal opportunity employer, women are encouraged to apply.

Only shortlisted candidates will be acknowledged

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    15 Sep, 2020

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