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Job Description

R4H formerly known as Riders for Health (RFH) is a humanitarian non-governmental organisation working to assist the Ministry of Heath and Population in establishing a well-coordinated, reliable national Sample Transport mechanism. R4H’s vision: “To be the number one Health Logistics provider in Malawi ensuring healthcare reaches everyone everywhere”

R4H wishes to recruit suitable qualified, experienced and dedicated individuals to fill the position of ICT Officer. The qualified persons must be able to show potential to manage sample transport processes and work effectively with a diverse group of people.

Position : ICT Officer (1 position)

Duty station : Lilongwe

Reports to : The Country Director

Purpose of the Position:

The position aimed at making the last mile the most important mile in health delivery by effective and efficient ICT support to the organisation S/he is responsible for installation, configuration, operation, and maintenance of systems’ hardware and software plus related infrastructure for R4H. S/He shall be responsible for all daily operations of application, systems and server environment for smooth operations and support of R4H critical systems. ICT Officers will ensure that IT and management system operate and function correctly, regularly updating computer software and providing technical support ‘o projects and program by dealing with questions and problems relating to IT and database.

Roles Specification/Key responsibilities

Hardware Management

  •  Ensure the availability of up-to-date hardware (laptops, servers, all PCs, Tablets) in accordance with current R4H standards.
  •  Ensure that RAH critical servers are Operational and availability at both primary and disaster recovery sites.
  •  Maintenance of PCs, Laptops, Tablets, notebooks, printers, digital cameras, scanners and ocher hardware.
Software Management

  •  Ensure the implementation, maintenance and configuration of standard R4H software (e.g.Comcare, Zoom, Skype, MS Office, HR info system, Accounting packages).
  •  Provides IT onboarding for new colleagues and offers trainings on standard software such as Zoom, Outlook, and Planner, R4H data back-up system etc.
  •  Assists in ICT Administration with Office configurations and management, user and Machine administration.
  •  Tests new or upgraded software and updates all the software to the latest versions.
  •  Provides and maintains backup programmes to ensure system availability.
  •  Support and ensure that laptops and servers are protected by permanent automatic virus checks and updated antivirus software is installed.

The Internet, websites.

  •  Maintaining and updating existing websites for the organisation
  •  Coordinating necessary modifications to the existing home page in consultation with management
  •  Managing the R4H website, domain name servers, email servers, proxy and other applications for internal use.

Operational support

  •  Ensure the availability of the LAN, installs any updates end ensures routine, professional maintenance of the necessary hardware, installs and maintains the LAN
  •  Ensure the availability of the network, telephone system and IT hardware in building
  •  Provide database administration and maintenance
  •  Participate in internal and external ICT Audits
  •  Administer the ICT policy and procedures for all systems
  •  Perform backups and restoration tests in line with R4H procedures and polices
  • Procurement of all ICT equipment ensuring quality and value for money
  •  Procurement of software and software licenses,

General tasks

  •  Managing inventory of key hardware items and software systems, ensuring minimum replacement levels are met, and updates this to reflect changes, documents the installation and settings on the server and all computers.
  •  Manages and ensures general administration of the IT system for the RAH
  •  Backs up data and deals with the problem of data security,
  •  Assists with all computer and internet problems, prepares all the necessary information and provides phone support.
  •  Assist in the development of digital solutions and/or tools such as an overview matrix on synergies between departments based on already available software such as MS Excel that can be constantly updated and further developed.
  •  Assist in the development of IT based systems to support administration procedures.
  •  Monitoring monthly performance of systems and develop action plans to remedy any degradation of service by employing appropriate housekeeping strategies.

  •  A minimum qualification of Degree in Computer Science / Electronic Engineering / Information
  • Technology or related field from recognised and accredited institution
  •  Three years technical systems support/programming experience required.
  •  First rate knowledge of systems, data collection platforms and internet (DNS, proxy, email setup and administration)
  •  Hands on experience in networking, server administration, troubleshooting.
  •  Hands on experience in development, management and maintenance of data collection systems such as Comcare, LIMS etc
  •  Excellent communication and reporting skills.
  •  Excellent organization and planning skills.
  •  Good people management skills.
  •  Proactive and able to use initiative.
  •  Highly motivated and committed to the vision and mission of R4H.

How to apply
If you fill you are suitable and qualified for the position, please send your applicators including cover letter, Curriculum Vitae and Academic Certificates as one document to the following email address:
or by post or rand deliver to the following address:

The Human Resources and Administration Officer, 
P.O. Box 30621, 
Lilongwe 3 
not later than

30th April, 2021

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    30 Apr, 2021

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