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Job Description

The Wealthnet Finance Plc is inviting applications from suitably qualified candidates to fill the position of Head of Digital Channels responsible for the KakuPay Smart Money Division to be based in Lilongwe.

The Head of Digital Channels will be reporting to the Chief Executive Officer.



The Head of Digital Channels will be responsible for ensuring overall management, performance and profitability of the KakuPay Smart Money operations and ensure that goals and overall business success of KakuPay Smart Money operations are achieved by providing direction, leadership and motivation to ensure that the team achieves service, credit, sales, regulatory compliance and operational goals.


  • Corporate strategic planning and implementation
  • Lead in the design and implementation of corporate strategies for KakuPay Smart Money operations
  • Provide guidance to the Chief Executive Officer on how to improve in all departments under KakuPay Smart Money
  • Develop and enforce sound policies and procedures for the departments and operational activities of KakuPay Smart Money
  • Collaborate with heads of departments in creating and implementing long term business plans to ensure continuity and sustainability of business operations
  • Review and determine skills gaps and staffing requirements and ensure KakuPay Smart Money operations has adequate staff at all times.
  • Lead management in sourcing and developing business core capital for KakuPay Smart Money operations.
  • Plan and implement a sound, practical and efficient corporateresource\u00a0utilization within KakuPay Smart Money operations
  • Lead and manage fast pace growth in opening new branches and agent network across the country for KakuPay Smart Money.
  • Lead and manage acquisition and adoption of suitable technologies for various aspects of KakuPay Smart Money operations.

Operational Activities

  • Ensure that businesses and individual users are registered on KakuPay Smart Money
  • Open KakuPay Merchant account for medium to large businesses.
  • Negotiate with Shop owners to turn their shops into Wealthnet-KakuPay Business Partners
  • Monitor daily operations to ensure a free flow process and execution of daily tasks
  • Oversee performance of core activities ensuring that procedures and policies are followed
  • Coach, mentor and supervise core business personnel and ensure that they are adequately trained and operate at a high standard of timeliness and professional competency
  • Plan/budget and manage utilization of company resources in liaison with heads of departments
  • Manage staff under KakuPay Smart Money operations, preparing work schedules and assigning specific duties.
  • Develop and review staff incentive policies for KakuPay Smart Money operations

Compliance and Risk management

  • Compile company reports as required by regulatory authorities i.e., Reserve Bank of Malawi
  • Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses
  • Review effectiveness of operational procedures for all departments and make recommendations and proposals to the CEO for improvement.
  • Comply with all requirements of a listed company.
  • Ensure that all KakuPay Smart Money operations are done within the approved policy framework (Develop policies and submit them to the CEO for approval in all operational areas which not covered by approved policies or are not adequately covered by current policies).


  • A post graduate Degree in any of the following: Business Administration, Economics or Marketing from a recognized University.
  • Should have worked at senior management level for a period of not less than three years.
  • Should have proven team management capabilities
  • Experience in mobile money operations would be an added advantage


  • Computer literacy; Microsoft Office, internet and email and excellent communication skills
  • Self-motivated and result oriented
  • Excellent management, communication, interpersonal, analytical and organization skills
  • Confident, dynamic, proactive, punctual and disciplined to meet deadlines
  • Able to work both independently and as part of a team



Applications should include Expected Salary and should be sent to the following address not later than 20th August, 2021

The Human Resources and Administration Manager

Wealthnet Finance Limited

Private Bag B444

Area 6, Opposite Mlambe Lodge



Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    21 Aug, 2021

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