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Job Description

Ecobank, the Pan African Bank provides a world class multicultural and multilingual dynamic work environment that allows people to excel and reach their potential. Ecobank Malawi is excited to invite applications from suitably qualified, passionate, innovative and experienced professionals to join our team.

Position: Head of Consumer Banking (1 post)

Job Purpose

The Head of Consumer Banking is an executive management role that reports directly to the Country Managing Director with a dotted reporting line to the Group Head of Consumer Banking. The successful candidate will be responsible for effectively leading and managing the Consumer banking portfolio and co-ordinating all the relevant business sectors, products, services and resources to achieve the agreed sales volume targets, revenues and profit. He/she will also be accountable for the achievement of the overall performance of the Consumer banking business within the acceptable risk, regulator, legal and compliance framework

Key Responsibilities

  • To develop, execute and manage the banks Consumer Banking Strategy in line with a target market plan.
  • Utilise the customer segmentation to drive growth and sustainability of financials and revenues
  • To Lead the banks’ digital agenda in the Consumer banking space
  • Define and develop a Service-based Sales culture
  • Grow a strong and healthy balance sheet through the appropriate mix of deposits, risk assets, products, pricing and innovation to sustain customer relationships and gain market share.
  • Build and maintain productive relationships across units to support the delivery of the Consumer Banking’s goals.
  • Conduct competitor analysis regularly and advise Management on the appropriate actions to be taken.
  • Own and manage the strategic risks and governance issues in Consumer Banking in line with Group policy and procedures.
  • Ensure and own all legal and regulatory banking requirements, audits and any other credit, risk or governance directives related to the consumer banking portfolio.


  • Strategic planning and budgeting skills.
  • Strong business acumen & results oriented
  • Excellent understanding of prevailing economic trends and how they impact consumer banking
  • Strong Selling skills and apt in product/ brand management
  • Good Knowledge in Credit/Risk management
  • Excellent presentation and relationship management skills
  • People management skills
  • Goal oriented and results driven

Experience & Qualifications

  • At least 8 years’ experience in a leadership role in consumer banking.
  • Sound business and people development performance record
  • Strong knowledge of digital and e-Banking products and channels
  • High level of national exposure and ability to negotiate with client organizations at a national decision-making level.
  • Sales and marketing experience in the FMCG or the Telecom industry will be an advantage
  • A Bachelor’s/Master’s degree preferably in Economics, Business Administration, Accounting, Marketing, or related field of study.

Ecobank is an equal opportunity employer, you are encouraged to apply if your career aspirations match these exciting opportunities. Please write in confidence quoting the desired role as the subject matter.

How to apply

Interested candidates should submit their applications and detailed Curriculum Vitae (CVs) with three (3) traceable referees to the Head of Human Resources by email to:


Closing date of receipt of applications is Wednesday 31st March 2021. Please note that only shortlisted applicants will be contacted.

About Ecobank Transnational Incorporated (‘ETI’ or ‘The Group’)

Ecobank Transnational Incorporated (`ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,800 people and serves about 24 million customers in the consumer, commercial and corporate banking sectors across 33 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETl is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Regionale des Valeurs Mobilieres in Abidjan. For further information please visit

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    Full Time
  • Positions
  • Apply Before
    01 Apr, 2021

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