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Director of Postal Services

Date Posted: Aug 30, 2021

Job Description

The Malawi Communications Regulatory Authority (MACRA) is a statutory body established under the Communications Act (Cap. 68:01 of the Laws of Malawi) to regulate the provision of services in the communications sector of Malawi, comprising telecommunications, posts and broadcasting.

Under the Communications Act, MACRA is mandated to regulate and monitor the provision of communications services and ensure that, as far as it is practicable, reliable and affordable communications services are provided throughout Malawi and are sufficient to meet the demand for such services in accordance with the principles of transparency, certainty, market orientation, efficiency, and consumer satisfaction. The Vision of MACRA is to be a world class regulator ensuring universal access to ICT services.


In order to fulfil its mandate effectively and efficiently with strategic leadership and management, excellent and rare opportunities have arisen to engage qualified persons of Malawian origin, to fill Executive Management positions of DIRECTOR OF POSTAL SERVICE tenable at its Head Office in Blantyre. The Board of Directors of MACRA therefore invites applications from suitably qualified candidates to fill this position on a three (3) year employment contract.

The cited position is highly demanding that require persons who have demonstrable capacity to initiate innovations geared at making MACRA a rejuvenated, vibrant and competitive Authority. The following are the details of the vacant position:


a) Summary of the Job

Reporting to the Director General, the Director of Postal Services shall be responsible for the issuance of licenses to all operators offering postal services, enforcement of regulations to ensure compliance with license conditions; identification of appropriate technologies, systems and methods for widening access to postal services in rural and disadvantaged areas; implementation of National Postal Policy; and also facilitating the establishment of Universal Postal Service (UPS) for Malawi and the development of National Addressing and Postcode systems.

b) Key Duties and Responsibilities

The Director of Postal Services will be responsible for the following:

  • Head the directorate responsible for formulation of work programmes and supervision of their implementation;
  • Develop and recommend policies, regulations and standards for the provision of postal services in Malawi;
  • Monitor and enforce compliance of license conditions by operators and recommend sanctions for violations;
  • Formulate conditions for licensing and supervise the process of licensing operators;
  • Co-ordinate research on postal technology and systems with a view to advance the technology in order to improve quality of services, increase penetration and efficiency;
  • Formulate policies aimed at promoting competition among postal operators in accordance with the National Policy, Legislations and regulations in order to enhance efficiency, and quality of services;
  • Co-ordinate Malawi’s participation in activities relating to international postal organisations;
  • Monitor the trend of developments in the postal sector worldwide and inform the Authority on conventions, procedures, tariffs, technologies, etc. and advise on how to adopt them;
  • Manage the post codes and national physical addressing system;
  • Manage the Universal Postal Union (UPU) Global Monitoring System;
  • In collaboration with other departments formulate regulations and guidelines for universal postal service, post codes and national addressing system, interconnection, competition, tariff etc.;
  • In collaboration with other departments resolve disputes among operators and customers;
  • Supervise technical audits for licensed operators;
  • Supervise field inspections to identifying illegal operators and institute appropriate action to control them;
  • Obtain feedback from operators on regulatory policies; and
  • Identify appropriate technologies, systems and methods for promoting access to postal and courier services in rural and disadvantaged areas.

c) Required Academic and Professional Qualifications

The holder of the position is expected to have the following minimum key qualifications:

  • Bachelor’s and a Master’s Degrees in Business Administration, Economics, Finance, Law or any relevant field;
  • Specialized training in Postal/Courier regulations is an added advantage;
  • At least ten (10) years post graduate work experience of which five (5) years must be at managerial level in the postal sector; and
  • Excellent research and Interpersonal skills.

d) Key competencies and attributes

  • Have a track record of working in competitive and challenging environment;
  • Strong and effective interpersonal, negotiating and communication skills;
  • Superlative command of professionalism and integrity;
  • Ability to proactively recommend sound policy initiatives;
  • Excellent team player;
  • Good leadership and strategic thinking;
  • Ability to work under pressure.


MACRA shall offer an attractive employee benefits package to successful candidates in accordance with its emolument structure commensurate with qualifications and experience, which includes salary, medical insurance, and membership to a contributory medical scheme.


Applications including a covering letter explaining your suitability for the position, a detailed Curriculum Vitae (CV) giving full details of qualifications and experience, certified copies of relevant certificates, and names and addresses of three traceable referees, one of which must be from the most recent employer should be sent to the following address not later than 10th September 2021.

The Board Chairperson,

Malawi Communications Regulatory Authority Board,

Private Bag 322,




Only short-listed candidates will be acknowledged.

Skills Required

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  • Type
    Full Time
  • Positions
  • Apply Before
    11 Sep, 2021

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