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Community Health Worker (CHW) mHealth Officer

Date Posted: Aug 27, 2021

Job Description

Partners in Health (PIH) is a non-profit organization based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in health care. Through service delivery, training, advocacy and research, PIH works globally to bring the benefits of modern science to those most in need and to serve as an antidote to despair. PIH has programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, Sierra Leone, Liberia, Kazakhstan and Boston.


PIH began working in Malawi in 2007, where today we support the Ministry of Health (MOH) to serve a catchment area of 165,000 through 12 health centers and two hospitals in partnership with our sister organizations. Abwenzi Pa Za Umoyo (APZU) is in Neno District and we seek to recruit suitably qualified and experienced candidates for the following positions:

Position: Community Health Worker (CHW) mHealth Officer

Reports to:
 Community Health Workers Manager

 Full Time (Monday-Friday)

Working Hours:
 Regular Office Hours (40Hrs/Week)

 Lower Neno, Malawi

Project Background

Abwenzi Pa Za Umoyo (APZU) has since 2007 been implementing the Community Health Workers (CHW’s) program with a focus on TB / HIV patients and shifted to a household model where the CHW’s are assigned 20-40 households since 2017. APZU has 1, 228 CHW’s spread across Neno district in all the 14 catchment facilities that the organizations support. CHW’s conducts monthly household visits in order to screen household members for early detection of disease cases, linkage to care, referral follow up as well provide health education. Within the household, CHW’s focus on eight priority health conditions: TB, HIV, STIs, NCDs, FP, maternal & neonatal health, child health & pediatric malnutrition. Since 2019, APZU has been piloting use of a mobile health application locally called YendaNafe in two of the fourteen catchment sites in the district with a total of 228 CHW’s using the application. The program is scaling up the mobile health intervention to five other sites. By 2023, a total of nine out of fourteen catchment sites will have shifted to mobile health.

Position Description Overview

The Community Health Worker (CHW) mHealth Officer will be part of the Community Health Department and will join the Community Health Worker programme team. S/he will be responsible for providing technical and user support to CHWs, conducting data management, monitoring, and analysis and making sure that identified matters are communicated with relevant officers and manager and action items are addressed and followed up. S/he will also be responsible for managing inventory and equipment for the PIH—Medic Mobile mHealth project known as “YendaNafe”.

This role requires direct communication with and support of CHWs using a mHealth application and communicating any needs or concerns to the CHW manager and leadership. Additionally, the Officer will work closely with the Community Health Worker team and liaise with external stakeholders including service providers, vendors, and specified officers within Medic Mobile.

Roles and Responsibilities

Technical Support

  • Managing the CHW mHealth “help-desk”. Recording, tracking, and responding or elevating in a timely manner all CHW reported challenges related to smartphones, solar chargers, and use of the YendaNafe app.
  • Working closely with PIH’s mHealth team, going to the field to support SS, SCHW or CHW and directly to respond to mHealth problems and challenges.
  • Regularly checking for CHW performance on the dashboard and support in coming up with interventions to improve on their performance.
  • Supporting management, monitoring and following up of queries and “help desk tickets” that have been sent to MM through GitHub, track progress and address agreed upon action points or referring them to relevant officers.
  • In collaboration with the procurement team, tracking for timely and correct disbursement of airtime and data bundle by TNM to CHW phones and report any emerging challenges to the CHW Manager
  • Managing and supporting the onboarding process for new CHWs using the mHealth application including phone and solar chargers procurement and preparation, trainings, login details, inventory and going live processes.
  • Monitoring and supporting of CHW’s and ensuring that they have all the required resources; phones, solar chargers, airtime / bundle and technical know-how to deliver their  work.
  • Working in close collaboration with CHW’s officers / team to ensure that the mHealth project is not running in parallel with the catchment sites where the household model is being implemented through the paper based system.
  • Supporting in capacity building of the SS and follow ups where necessary to ensure that they are able to implement their workflows.
  • Responding to data queries from MEQ if /when necessary
  • Documenting activity reports and any other relevant program reports where required.

Data Management and Analysis

  • Routinely monitoring mHealth data using analytics dashboards.
  • Using data to identify CHW programmatic challenges and potential solutions.
  • Producing and sharing monthly reports tracking challenges and successes of the mHealth intervention.
  • Participating in routine data review meetings and supporting implementation of agreed action points.

Inventory and Equipment Management

  • Managing all inventory and equipment necessary for the functioning of the mHealth intervention including but not limited to smartphones, smartphone cases, solar chargers, SIM cards, data and airtime bundles, supplemental cords, etc.
  • Ensuring that the program has a buffer of the necessary equipment for continuity of the program.
  • Communicating to CHWs best practices for properly maintaining mHealth equipment
  • Tracking damaged, defective, or lost inventory and the replacements that are made making sure that proper documentation and policies are followed for each transaction and that affected CHWs are assisted in a timely manner
  • Working with the community health worker team, the procurement team, and external stakeholders to identify solutions for damaged, defective, or lost inventory
  • Contributing to the development of PIH’s policies and best practices related to inventory and equipment management for mHealth projects

Qualifications, Attributes and Experience Required:

  • Bachelors or equivalent degree in social science, humanities, public health or other relevant fields with applicable work experience
  • At least two years’ experience in project implementation at Officer level
  • Experience in implementing mHealth interventions will be an added advantage
  • Excellent analytical skills; mature judgment combined with a proactive, energetic approach to problem solving;
  • Excellent communication and interpersonal skills, including cultural sensitivity, assertiveness, and negotiating skills
  • Excellent ability to manage and present data and write reports
  • Computer literate including Microsoft Office Suite
  • Willingness to work overtime with little notice
  • Willingness to work in remote, hard to reach areas and travel to sites regularly.
  • A valid motorbike license will be an added advantage.

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Benefits & Remuneration

An attractive remuneration package will be offered to the successful candidates commensurate with experience and qualifications.

How to apply

Qualified and interested persons should apply to the address below, enclosing their cover letter; copies of relevant certificates and Curriculum Vitae indicating three names of traceable referees with valid telephone numbers and email addresses not later than 3rd September, 2021. Only shortlisted candidates will be contacted for interviews.

The Director of Human Resources

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU)

P.O. Box 56



P.O. Box 1774




NB: Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is is an equal opportunity employer, so, all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, tribe, disability status, or any other characteristic protected by law. We strive to provide an inclusive and supportive working environment.

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU) is committed to safeguarding staff, children and communities with whom we work.

We are committed to ensuring that those who benefit from our work-including our patients, families and community members – as well as our staff are treated with dignity and respect and protected from
sexual exploitation, abuse and sexual harassment. Therefore, any offer of employment is conditional upon the successful completion of applicable background checks.

Skills Required

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  • Apply Before
    04 Sep, 2021

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