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Position:  Claims Supervisor

Location: Lilongwe

Claims Supervisor- Malawi – (21000004)

Job Purpose and Key responsibilities

 Job Purpose

The Jobholer will be responsible for supervising the processing of claims in accordance with set standards and guidelines.

The role will report to the Assistant Claims Manager.

Key Responsibilities:

  • Ensure prompt registration and acknowledgement of new claims
  • Confer with legal counsel on claims requiring litigation
  • Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
  • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis
  • Payment of claims within the set service levels
  • Approval of payment and discharge vouchers within limits
  • Preparation of claims statistical reports within the stipulated time
  • Supervise Claims Analysts to ensure that they follow proper methods.
  • Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
  • Working relationships

Internal Relationships:

 Accountable to the Assistant Claims Manager
Directly responsible for staff working under this position
Required to liaise and work closely with the other business heads as may be necessary
External Relationships:

Regulatory Authorities
Insurance sector players
Britam customers

Knowledge, experience and qualifications required
 Knowledge, Experience and Qualifications

  • Bachelors of Commerce degree (insurance option preferred)
  • Professional qualification in Insurance (ACII/AIIK/FLMI)
  • Six years successful insurance experience


Technical and functional competencies

  • Knowledge of insurance industry and concepts
  • Knowledge of insurance regulatory requirements
  • Knowledge of claims procedures
Essential competencies


  • Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
  • Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Adhering to Principles and Values – Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
  • Analysing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
  • Planning and Organising – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
  • Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

Primary Location: Malawi-Lilongwe-Lilongwe

Organization: International Insurance Business

Job Type: Permanent

Shift: Day Job

Contract Type: Full-time

Job Posting: 29-01-2021

Unposting Date: 12-02-2021

Number of Openings:  1
How to apply
To apply, CLICK HERE:   https://cutt.ly/nkmqdLu

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    13 Feb, 2021

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