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Job Description

Partners in Health (PIH) is a non-profit organization based in Boston, Massachusetts, USA, whose mission is to provide a preferential option for the poor in healthcare. Through service delivery, training, advocacy and research, PIH works globally to bring the benefits of modem science to those most in need and to serve as an antidote to despair. PIH has programs in Haiti, Peru, Mexico, Russia, Rwanda, Lesotho, Malawi, Sierra Leone, Liberia, Kazakhstan and Boston.

PIH began working in Malawi in 2007, where today we support the Ministry of Health (MOH) to save a catchment area of 165,000 through 12 health centers and two hospitals in partnership with our sister organizations.

Abwenzi Pa Za Umoyo (APZU) is in Neno District and we seek to recruit suitably qualified and experienced candidates for the following position:

Position: Chronic Care Manager

Reports to: NCD Physician Specialist

Commitment: Full Time (Monday-Friday)

Working Hours : Regular Office Hours (40Hrs/Week)

Location : Neno, Malawi

Position Description Overview:

The chronic care manager takes responsibility for the clinical care, mentorship, team management and leadership of chronic care clinics in Neno District Hospital and the health centers in Neno District. Chronic care clinics takes care of patients with chronic illness enrolled in longitudinal care including but not limited to patients with HIV and with non-communicable diseases (NCDs) such as hypertension, diabetes, asthma, epilepsy, heart failure, etc, and this person will help this program become a model of care for this population. This includes efforts to improve, measure, and troubleshoot the program. The chronic care manager collaborates closely with the HIV Manager and NCD physician as well as any other programmatic staff supporting this patient population across the spectrum of care (e.g. Nutrition, Mental Health, Pharmacy, and inpatient teams). He/she also collaborates closely with DHMT, academic institutions, MOH and other partners within Neno and outside.

Responsibilities and Duties

Clinical care, programmatic implementation and medical education

  •  Provide supervision, oversight, mentorship and consultation for clinical teams serving chronic care patients with NCDs, mental health and HIV in integrated clinics and inpatient wards in Neno District
  •  Work with the DHMT and MOH coordinators to improve care in chronic care programs in Neno District.
  •  Support the delivery of sessions of clinical case presentations, medical literature review, mortality & morbidity review meetings, clinical topic sessions and other medical education programs to integrated chronic care staff and potential learners in Neno.
  •  Collaborate with M&E department to track integrated chronic care program indicators with making data available and actionable to all clinical personnel through regular review meetings and clinic operations
  •  Support the implementation and iterative improvement of electronic medical records for chronic care patients including design, testing, and oversight of clinical use and data entry for high quality data capture
  •  Provide support to formulary development, planning, quantification and procurement of medications and other medical commodities (lab reagents, glucometers, Aic meters, etc.) while maintaining close coordination with existing national supply chain
  •  Support for development of clinical capacity in diagnostic services necessary for all chronic care.
  •  Work with the NCD team, MOH and national stakeholders to develop the advanced NCD clinic in Neno into a national PEN Plus center of excellence. This will require educator skills, formal lectures, clinical mentorship, review and development of didactic materials, mentorship guides and assessment tools.
  •  Work with the HIV team, Department of HIV and AIDS, local Moll teams and national stakeholders to iterate on implementation of the Advanced HIV Disease program with care delivery, didactic and clinical education, mentorship, oversight and continuous improvement
  •  Lead primary care facility in-charge and other staff mentorship program for NCD and HIV care
  •  Work with the NCD and HIV teams to design and implement an annual integrated chronic care workplan with monitoring and adjustment throughout the year.
  •  Attend cross site chronic care meetings including mental health, NCD and HIV teams.
  •  Work in a dynamic team environment, with a respectful and supportive attitude, along side both MOH and Pill clinical, community and administrative staff
  •  Other clinical duties as assigned including potential call responsibilities
Research and quality improvement

  •  Support the design, implementation, and dissemination of quality improvement projects and research for Chronic Care patients and collaborate with other teams on joint projects
  •  Support any research projects in chronic care patients alongside other programmatic leadership
  •  Support the evaluation, development and dissemination of program impacts through systematic program evaluation, presentations, conferences and other forums
Management, Supervision and supporting partnerships:
  •  Work with APZU leadership and district colleagues to develop and implement long term plans for chronic care patients
  •  Manage chronic care budgets including trainings and projects
  •  Ensure effective communication and collaboration on projects between NCD team, mental health team, HIV team, and the relevant MOH coordinators.
  •  Supervise and oversight of staff who work with chronic care patients with a primary aim of direct and goal-oriented mentorship
  •  Build and maintain relationships with government partners, including the Ministry of Health coordinators, district health management team (DHMT), and other local and international organizations Assist in grant proposal development, writing, submission and carrying out activities and implementation with reporting to donors
  •  Lead other clinical initiatives under Clinical Program as required

Qualifications and requirements:
  •  MD, MBBS or equivalent
  •  Board-certification in Internal Medicine and/or Master In Public Health will be an advantage
  •  Minimum three years’ experience in working in resource-limited setting
  •  Experience in team oversight, managing clinical staff using data for action and managing budgets will be an advantage
  •  Fluent in English and demonstrated proficiency in writing in English
  •  Fluent in Microsoft Office with ability to produce reports and documentation independently
  •  Willingness to live and work full-time in the rural, hard to reach district of Neno
  •  Ability to work well in a dynamic team environment alongside health workers, support staff and patients from a variety of backgrounds.
  •  If Malawian, active registration with the Medical Council of Malawi by the time of the agreed-to job start date.
Benefits and Remuneration

Attractive remuneration packages will be offered to the successful candidates commensurate with experience and qualifications. 
How to apply
Qualified and interested persons should apply to the address below, enclosing their cover letter; copies of relevant certificates and curriculum vitae indicating three names of traceable referees with valid telephone numbers and email addresses not later than 9th April, 2021. Only shortlisted candidates will be contacted for interviews.

The Manager of Human Resources

Partners In Health/Abwenzi Pa Za Umoyo (PIH/APZU)

P.O. Box 56



P.O. Box 1774



PIH is an equal opportunity employer, so, all qualified applicants will receive consideration for employment without regard to race, colour, religion. gender, tribe, disability status, or any other characteristic protected by law

Skills Required

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  • Type
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  • Apply Before
    10 Apr, 2021

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