Special Scholarships

Job Detail


Job Description

IIlovo Sugar (Malawi) plc wishes to recruit Call Center Operator based at Limbe Office. The incumbent Will be reporting to the IT Support Officer.

Position: Call Center Operator 


  • Log all calls received via telephone, e-mail or web portal
  • Log and liaise with outside vendors ensuring minimum downtime to the customer’s systems
  • Request for updates daily/ follow up with engineers/ 3rd party vendor’s daily
  • Update calls with information/feedback sent via e-mail/telephone
  • Request ratings for all completed calls
  • Respond to SLA warnings
  • Proactively escalate calls
  • Resolve calls within the respective SLA
  • Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
  • Keep calls to a minimal
  • Monitor call queue
  • Provide First line support for Illovo customers/Unlocking users account


  • Diploma in Computer Studies

How to apply

Interested applicants must submit detailed Curriculum Vitae with three referees plus copies of certificates to:

HR Business Partner
Private Bag 580

E-mail: MWcorporatehr@illovo.co.za

Closing date of receiving applications: Wednesday 7th October, 2020

Only short-listed applicants will be acknowledged.

Skills Required

Related Jobs

Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    08 Oct, 2020

Google Map