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Job Description

IIlovo Sugar (Malawi) plc wishes to recruit Call Center Operator based at Limbe Office. The incumbent Will be reporting to the IT Support Officer.



Position: Call Center Operator 



KEY RESPONSIBILITY AREAS INCLUDE:

  • Log all calls received via telephone, e-mail or web portal
  • Log and liaise with outside vendors ensuring minimum downtime to the customer’s systems
  • Request for updates daily/ follow up with engineers/ 3rd party vendor’s daily
  • Update calls with information/feedback sent via e-mail/telephone
  • Request ratings for all completed calls
  • Respond to SLA warnings
  • Proactively escalate calls
  • Resolve calls within the respective SLA
  • Ensure that asset and CCF forms are logged and have been completed before a call is marked for closure
  • Keep calls to a minimal
  • Monitor call queue
  • Provide First line support for Illovo customers/Unlocking users account



QUALIFICATION AND EXPERIENCE 

  • Diploma in Computer Studies



How to apply

Interested applicants must submit detailed Curriculum Vitae with three referees plus copies of certificates to:

HR Business Partner
Private Bag 580
LIMBE


E-mail: MWcorporatehr@illovo.co.za


Closing date of receiving applications: Wednesday 7th October, 2020

Only short-listed applicants will be acknowledged.


Skills Required


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Job Detail

  • Location
    Limbe
  • Company
  • Type
    Full Time
  • Positions
    1
  • Apply Before
    08 Oct, 2020

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