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Job Description

MASM, one of the nation’s leading organization in the Health Insurance sector, is looking for a qualified and experienced BUSINESS MANAGER for its Emergency Medical Service (EMS) Division.



Responsible for Coordinating, planning and directing operations of the MASM Ambulance Service to ensure and enhance performance, productivity and profitability.


  • Develop and recommend EMS program Goals and objectives.
  • Develop and manage the EMS annual budgets through monitoring expenditures forecasting funds and identifying funding sources.
  • Investigate complaints on contract performance issues.
  • Oversees emergency vehicles, equipment, and supplies inspections for contract compliance.
  • Administer the statistical analyses of response time data to evaluate system effectiveness; prepare oral and written reports; coordinate communication on audit reports.
  • Answer questions and provide information to the public including letter writing, proposal development and making formal presentations.
  • Recommends, develop and implement program and policy changes relating to EMS.
  • Assist, represent and advise Executive Management on issues related to EMS.
  • Application of EMS Knowledge and expertise in program oversight including knowledge of up-to-date trends, technology, regulations and laws.
  • Perform related duties as assigned.


Knowledge of:

  • Principals and practices of Emergency Medical Services, Program operations and budgeting.
  • Principles and practices of Project Management, Contract administration and user agency coordination.
  • General Medical Services, terminology, equipment and systems.
  • Modern administrative methods and procedures, business correspondence and report preparation, statistical analysis and evaluations.

Ability to:

  • Coordinate a comprehensive EMS program throughout the country
  • Respond, resolve and coordinate resolution of different and sensitive citizen inquiries and complaints about the service.
  • Apply critical thinking, problem solving and collaborative approaches to improving services.
  • Analyze situations thoroughly, identify potential problems and find effective solutions.
  • Interpret and apply administrative and departmental policies and procedures.
  • Establish and maintain positive professional working relationships with staff and the public.
  • Effectively communicate and express ideas both orally and in writing.
  • Prepare and present written correspondence, reports and materials in clear, correct and comprehensive terms from general roles and concepts.

Educational Qualifications and Experience

  • A Bachelor’s Degree in Business Administration, Public Administration, Emergency Management, Emergency Response or related field.
  • A Masters Degree in a related field may substitute for some of the required experiences.
  • Three years of progressively responsible Emergency Management and or Emergency
  • Medical Services, including Project Management

How to apply

If you meet our essential criteria and are looking for a role in a challenging environment where you can make a difference, please submit your application to the:



P.O. BOX 1254


Not later than 15th November, 2020 or

Email: mapembal@masm.mw  or management@masm.mw 

Skills Required

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Job Detail

  • Location
  • Company
  • Type
    Full Time
  • Positions
  • Apply Before
    16 Nov, 2020

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