Mpamba Recharge & Win

Job Detail

 
 
 

Job Description

Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and  self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Airtel Money department: 


Position: AIRTEL MONEY OPERATIONS OFFICER 


The purpose of the job is to successfully support the Airtel Money department in ensuring compliance with agreed guidelines in order to deliver the best customer experience & ensure revenue maximization and that cost targets are met. 


REPORTING TO THE OPERATIONS MANAGER, THE ROLE WILL BE RESPONSIBLE FOR: 

  • Conduct daily health to check if all services are functional and right notifications are being sent to customers . 
  • Conducting system user training for partners using the Merchant Interface and or bulk payment system. 
  • Dealer / Agent creation. Registering new Dealers/ Agents in the system and support them in their day to day activities. 
  • Compliance issues, modifying user details after verifying with the respective customers and Reporting any flout in compliance issues. 
  • System user creation/ modification, creation of system users and modification of users based on approved forms. 
  • Customer queries, handling customer complaints and escalating issues beyond TAT according to the Airtel Money escalation matrix. 

 

RELATED JOB REQUIREMENT / QUALIFICATION 


Educational Qualifications & Functional / Technical Skills 

  • Bachelors’ degree in any relevant field 
  • Proficient in Microsoft office, Records Management, Customer care etc 
  • Excellent knowledge in customer experience discipline/professional 
  • Able to work under high stress with short term targets and objectives 
  • Able to handle, prioritize, multiple projects simultaneously 
  • Able to operate in performance driven organization Knowledge of English and vernacular. 

 

Relevant Experience (Type of experience and minimum number of years) 

  • Not less than three years’ experience in customer service delivery 
  • Understanding of the mobile financial industry 

 

Other requirements (Behavioral etc.) 

  • Fluency in English and 
  • Strong ethics, hands on approach 
  • Able to operate in a performance driven environment 
  • Business focused 
  • Planning and organisation skills 
  • Attention to detail and follow through 
  • Good negotiations skills 
  • Excellent communication skills, both oral and written 
  • Self-motivated 
  • Problem solving skills 

 

How to apply

Suitable candidates are required to send their Applications & Curriculum Vitae to:


Email: applications.workforce@gmail.com


by Tuesday 05th May, 2020; addressed to the Human Resources Manager. 


Please note that only shortlisted candidates will be contacted 



Skills Required


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Job Detail

  • Location
    Lilongwe
  • Company
  • Type
    Full Time
  • Positions
    1
  • Apply Before
    06 May, 2020

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