Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organisations using digital technology to make better decisions.
With more than 11 million people reached in 2019 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.
We manage a national toll-free public service information line called the 3-2-1 Service on Interactive Voice Response, USSD and SMS. By calling 3-2-1 in Malawi, anyone with access to a mobile phone will be able to access information on topics such as health, agriculture, financial literacy and more. In a series of “listen, then choose” steps, callers will use their phone to select from among hundreds of recorded voice messages.
The 3-2-1 Content Supervisor is an integral part of the VIAMO team and responsible for ensuring quality on the 3-2-1 Service. (S)he will help with each step of the content creation process, ensuring that key messages follow best practices, and are translated, recorded and pre-tested correctly. (S)he will be the IVR platform expert, building the audio and text trees, updating content, and troubleshooting. (S)he will play a key role in monitoring the continued quality and success of the Service, piloting and evaluating new initiatives, and reporting to MNO and NGO partners.